Privacy Policy

Radhe Krishan Enterprises is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or purchase and use our Solar Security Cameras and related smart products (collectively, the “Services”).

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use our Services.

1. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Services.

A. Personal Data You Provide

• Account Information: Name, email address, phone number, shipping/billing address, and password created when you register an account.

• Payment Data: Financial information (such as credit card details) processed securely through third-party payment processors.

• Customer Support: Information you provide when you contact us for technical support, warranty claims, or customer service.

B. Device and Video Data

Because our products include smart security cameras, we process data essential to delivering these functions:

• Video and Audio Footage: Depending on your device settings and storage plan (e.g., local SD card or Cloud Storage), we may process and store video/audio recordings captured by your camera.

• Device Diagnostics: Camera model, firmware version, signal strength, battery levels, solar charging efficiency, and error logs.

• Technical Identifiers: IP address, MAC address, Wi-Fi network details, and mobile device operating system tokens for push notifications (e.g., motion detection alerts).

2. How We Use Your Information

We use the collected information to provide, maintain, and improve our smart security products. Specifically for:

• Operating the Services: Delivering live video feeds, sending motion alerts, and saving cloud recordings if subscribed.

• Order Fulfillment: Processing payments, shipping cameras, and managing warranties.

• Customer Support: Diagnosing camera connection issues or hardware malfunctions.

• Security & Safety: Detecting and preventing fraudulent transactions, unauthorized access, or cyber threats.

3. Data Storage, Security, and Local vs. Cloud Recording

We prioritize the security of your private security footage:

• Local Storage: If your camera utilizes a local MicroSD card, your video footage is stored locally on your physical device. We do not have access to footage stored strictly on a local card.

• Cloud Storage: If you opt into our Cloud Storage service, your footage is encrypted during transmission (in-transit) and while stored (at-rest) on secure servers.

• Data Security: We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data. However, please remember that no electronic transmission or storage method is 100% secure.

4. Sharing Your Information

We do not sell your personal data or video footage to third parties. We only share information in the following limited circumstances:

• Third-Party Service Providers: We may share your data with trusted vendors who assist us with cloud hosting, payment processing, shipping, and data analytics.

• Legal Obligations: We may disclose information if required to do so by law, court order, or a lawful request by public authorities, strictly in accordance with applicable legal frameworks.

5. Your Privacy Rights & Choices

Depending on your location (e.g., GDPR in Europe, CCPA/CPRA in California), you may have the following rights regarding your data:

• Access and Portability: Request a copy of the personal data we hold about you.

• Correction/Rectification: Request that we update or correct inaccurate personal information.

• Deletion: Request that we delete your account and associated personal data (subject to certain legal exceptions).

• Opt-Out of Alerts: Turn off push notifications or motion detection through the mobile app settings at any time.

6. Children’s Privacy

Our Services are not intended for use by individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our technology, legal obligations, or business practices. We will notify you of any material changes by updating the “Effective Date” at the top of this policy and, if necessary, via email or app notifications.

Contact Information

Radhe Krishan Enterprises
Ground Floor Kh No 791, Kushak No-2, Near Swaroop Nagar Village Kadipur, North West Delhi, New Delhi, Delhi, India – 110036

Email: radhekrishancctv@gmail.com

Phone: +91 9015507955, +91 8383825105